Refund Policy

1. Escrow Protection

Every transaction on Aateeq Auctions is protected by our escrow system. When a Buyer wins an auction and completes payment, the funds are held securely in escrow by the Platform — not released directly to the Seller.

Funds are released to the Seller only when one of the following occurs:

• The Buyer confirms delivery and satisfaction with the item.
• The dispute window expires without a claim being raised.
• A dispute is resolved in the Seller’s favour.

2. Dispute Window

After delivery, Buyers have a dispute window of 3 business days (configurable per auction) to inspect the item and raise a dispute if the item is not as described, damaged, or inauthentic.

During this period, the payment remains in escrow. If no dispute is raised within the window, the escrow is automatically released to the Seller.

3. How to Raise a Dispute

To raise a dispute:

1. Navigate to your Dashboard → My Bids page.
2. Find the auction in question and click “Raise Dispute”.
3. Provide a detailed description of the issue (minimum 10 characters), including photographs if applicable.
4. Submit the dispute. The escrow status will change to DISPUTED.

Our support team will review the dispute and may request additional information from both the Buyer and Seller. Resolution typically takes 3–7 business days.

4. Dispute Resolution Outcomes

• Full refund to Buyer: If the item is materially different from the listing description, counterfeit, or significantly damaged in transit.
• Partial refund: If the item has minor discrepancies, a partial refund may be negotiated.
• Release to Seller: If the dispute is found to be unsubstantiated, funds are released to the Seller.

5. Refund Timeline

Once a refund is approved, it is processed via Tap Payments. Refund timelines depend on your payment method:

• Credit/debit cards: 5–14 business days.
• Bank transfers: 7–14 business days.
• Digital wallets: 3–7 business days.

Please note that the exact timing depends on your financial institution. Aateeq Auctions processes the refund within 1–2 business days of approval; the remaining time is your bank’s processing period.

6. Deposit Refunds

Auction deposits are automatically refunded to all non-winning participants when the auction closes. No action is required from the Buyer. Deposit refunds are typically processed within 1–3 business days.

For winning bidders, the deposit is applied towards the total purchase price.

7. Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Buyer’s premium: Added to the winning bid amount on successful sales.

In exceptional circumstances (e.g., confirmed fraud), the buyer’s premium may be refunded at our sole discretion.

8. Cancellations

Bids cannot be retracted once placed. If a Buyer wins an auction and fails to complete payment within the required timeframe, the following may apply:

• Forfeiture of the auction deposit.
• Temporary or permanent suspension from the Platform.
• Negative impact on the Buyer’s trust score.

9. Contact Us

For refund inquiries, please contact our support team: